Privacy Policy

1. Compliance with DPDP Act, 2023 & Overview

At VIHANEX, we respect your right to privacy and process personal data in strict compliance with India’s Digital Personal Data Protection (DPDP) Act, 2023 and applicable data protection regulations. VIHANEX acts as a Data Fiduciary for any personal data voluntarily submitted to us. We do not require registration, account creation, or payment processing on this website.

2. Notice & Personal Data Collected

In accordance with Section 5 of the DPDP Act, 2023, when you submit an inquiry through our Contact Us form, we collect only the necessary data required for the specified purpose:

• Full Name: Collected to identify and address you in our response.
• Email Address: Collected as a primary communication channel to reply to your inquiry.
• Subject & Message Content: Collected solely to understand and resolve your specific request or feedback.

3. Purpose of Processing & Data Minimization

Your personal data is processed strictly for the specified purpose of customer support, answering product inquiries, and delivering requested information. We practice strict data minimization. We do not sell, lease, trade, or share your personal data with third-party marketing or profiling agencies.

4. Rights of Data Principals (DPDP Act, 2023)

Under Sections 11–14 of the Digital Personal Data Protection Act, 2023, as a Data Principal (user), you hold the following statutory rights:

• Right to Access Information: Request a summary of your personal data being processed and details of processing activities.
• Right to Correction & Erasure: Request correction of inaccurate/incomplete data or erasure of data no longer necessary for the specified purpose.
• Right to Withdraw Consent: Withdraw your consent for data processing at any time with the same ease as providing consent.
• Right to Grievance Redressal: Access a clear, time-bound mechanism to resolve any data privacy complaints.
• Right to Nominate: Nominate another individual to exercise your rights under the DPDP Act in the event of death or incapacity.

5. Protection of Children’s Personal Data

In accordance with Section 9 of the DPDP Act 2023, VIHANEX does not knowingly collect, process, or track personal data of children under 18 years of age without verifiable consent from a parent or lawful guardian. If you believe a minor has provided us with personal data, please contact our Grievance Officer for prompt erasure.

6. Purchases & Third-Party Platforms (Amazon.in)

VIHANEX operates as an official brand showcase. All product sales, payment handling, order fulfillment, and shipping are managed securely on Amazon.in. VIHANEX does not store, process, or collect credit card numbers, financial data, or delivery addresses on this website.

7. Data Retention & Security Safeguards

We retain personal contact data only for as long as necessary to fulfill the specified purpose or comply with legal requirements under Indian law, after which it is securely erased. Technical and organizational measures are implemented to protect data against unauthorized access or breaches.

8. Grievance Redressal & Contact Officer

If you wish to exercise any of your statutory rights under the DPDP Act 2023 or have a grievance regarding your personal data, you may contact our designated Grievance Officer: