Question 1

What if the product I want is out of stock?

Accepted Answer

We continuously restock our Amazon inventory. If an item is temporarily out of stock, it is usually replenished within a few days. We recommend checking back soon or using Amazon's notification features to be alerted when it returns.

Question 2

How much does shipping cost?

Accepted Answer

Because all our orders are fulfilled by Amazon, shipping costs are calculated at checkout on Amazon.in. If you have an Amazon Prime membership, most of our products qualify for free two-day or same-day shipping!

Question 3

How do I track my order?

Accepted Answer

Once you complete your purchase on Amazon, you will receive tracking updates directly from them. You can track your package anytime by logging into your Amazon account and visiting the "Returns & Orders" page.

Question 4

Where can I find detailed specifications for a product?

Accepted Answer

We highlight all the key features right here on our website! However, you can also find a complete breakdown of dimensions, weight, and material specifications in the "About this item" section on our Amazon product pages.

Question 5

Can I place an order directly on this website?

Accepted Answer

Currently, we process all orders exclusively through Amazon. We do this to ensure you get the most secure checkout process, the fastest shipping speeds, and reliable customer service.

Question 6

Why does the "Buy Now" button take me to Amazon?

Accepted Answer

We have partnered exclusively with Amazon for all our sales and fulfillment. Clicking "Buy Now" directs you to our official Amazon listing so you can safely and easily complete your purchase using their trusted checkout system.

Question 7

What payment methods do you accept?

Accepted Answer

Since checkout happens on Amazon, you can use any payment method Amazon accepts, including all major credit cards, debit cards, Amazon Gift Cards, and Amazon Store Cards.

Question 8

How long does shipping take?

Accepted Answer

All VIHANEX products are fulfilled through Amazon, so shipping times depend on your Amazon Prime membership and location. Standard shipping typically takes 3–5 business days, while Prime members enjoy free 1–2 day delivery on eligible items.

Question 9

How do I initiate a return?

Accepted Answer

You don't need to contact us to start a return. Simply log into your Amazon account, go to "Returns & Orders," locate your item, and select "Return or replace items." Amazon will guide you through the process and provide a return shipping label.

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